…and take your Product Replacement Plan with you.
I just recorded the end of a conversation I had with Best buy Product Replacement Services in their corporate office. When I bought Amy’s cell phone I paid $40 extra for the Best Buy “guaranteed” Product Replacement Plan which will “cover any damage no questions asked”. Well, Amy damaged the phone and took it to Best Buy where the customer service employees regurgitated something about the PRP (Product Replacement Plan) not covering physical phone damage, “only software”. Well, they sold it to me as “cover any damage no questions asked” didn’t they? “Software only” is simply the dumbest thing I’ve ever heard for a smart phone warranty.
So I called the administrators of the product replacement plan at the Best Buy corporate contact number. They informed me the plan did, in fact cover replacement on this phone and said they would call the store on my behalf for an explanation. Store number 1492 in Knightdale, NC. After 20 minutes all customer service and management ignored the call of the corporate rep from PRP services until she had no choice but to hang up. That’s right, the store employees, including the manager ignored a call from the corporate office regarding a customer service issue and product plan they were wrong to dishonor. I will be selling any future gift cards I receive for these losers at a bargain basement price. I have lapsed in the past but my resolve is firm now: I will never make another purchase from this company again.
I’ve always thought that Best Buy had bad customer service. After this incident w/ my cell phone yesterday, they have proved me right!!