All of this is documented fact that would hold up in court.
A couple of months ago I attempted to get DSL service provisioned by Verizon into a new facility location for Pack-Rat. They screwed up and cancelled the order three times only to re-open it every time. We even paid $49.00 to have a tech go out an install the service for us. They never showed for three scheduled appointments delaying our ability to open for business by two months. In the final call I made to Verizon regarding this provisioning I was told that the installation tech that was suppose to go on-site to install the service would not be available for a “truck roll” for another week. I indicated that was not acceptable. Verizon charged us for the install, no truck rolled and the rep actually asked me if I would “like to cancel” if the option of waiting another week was not to my liking. I cancelled. Covad’s getting the business.
But that’s not as bad as it gets. 2 weeks ago I called Verizon to get order a PRI for our corporate location in DC. We already have four analog lines with them in that location. I was told by the sales rep that we would have to be referred to a sales rep and the request would be “put in queue”. 2 weeks later – no call. So I called them this morning. I was told that the request was “picked up” by Russell Noll, someone I’ve never heard from.
Is Verizon in the business of selling telecommunications or not? They are no more than another company that got so busy with a large customer base they do not care one bit about new business or customer service. May their stock drop like Bell South’s and burn into bankruptcy and corporate corruption scandals. For the record, I’ve heard their cell coverage sucks from those I know stuck on one of their plans. Probably overloaded their network in this area.
And don’t even get me started on the voice prompts when you call Verizon customer service. They are truely a company that has lost the ability to make customers happy while generating new business. They’re like Republican’s in Iraq. They won the first round of the turf battle but now they’re neck deep into something out of their control. Could this be the beginning of the end?
