JOB DESCRIPTION:  IT SUPPORT SPECIALIST

Position/Title:                        IT Support Specialist

Exempt/Non-Exempt             Exempt

Reports to:                             Director of Information Systems

GENERAL SUMMARY OF POSITION

The IT Systems Support is responsible for assisting in the installation, configuration, maintenance, and general support of organization network, data communication network and physical ad virtual servers.

CORE & ESSENTIAL FUNCTION:

QUALIFICATIONS:

Minimum of 0-2 years previous support experience – zero experience can be substituted by Comp TIA certification or an Associate’s Degree in a tech field. General knowledge of troubleshooting Windows 10-11 and MS Office 365 issues.  Exposure to MS Active Directory administration or other directory protocol service beneficial.  Prior exposure or basic understanding of networking and related network printer support helpful.  Apple Mac experience is a plus but not a substitute for a strong Windows background.

PHYSICAL REQUIREMENTS:

Ability to communicate orally in a clear, concise, and effective manner with the customers, account representatives, company representatives, management, staff, and the public face-to-face, one-on-one and group settings.   Ability to use a telephone for communication. Must be able to work independently or in a team environment.  Sit or stand for extended time periods.

Hearing and vision required to be within normal ranges.  Read at, above, and below shoulder height.  Occasionally stoop, kneel or crouch.  Sufficient manual dexterity required to operate job equipment.  Ability to tolerate household and other types of typical industrial/construction chemicals and solvents while properly using and wearing PPE as necessary.

SALARY & BENEFITS:

Icon Protection is a division of Garland Industries, a 100% Employee-Owned Company.  Every workday counts as tenure towards ownership and stock options.  Until vested options are gained through tenure Icon offers 401K participation, competitive health and dental insurance, Flexible Spending Account programs and family support resources.  We also cover all travel expenses up-front, seldom relying on employee reimbursement, including “TSA-Prescreen” application processing when necessary or desired.

This position will be temp-to-perm with an initial six-month contract followed by a definite full-time opportunity for the right candidate.

Every person in the Icon Protection IT department started in a help desk role, including our Senior Systems Administrators, Help Desk Manager and Senior EDI Analyst.  We only mentor and promote from within.  This is more than just an entry level IT job. It’s an opportunity to begin a lifelong IT career and opportunity to grow into a profit sharing owner of a company the right person will literally help us build.

No 1099’s or Corp-to-Corp. Only Temp to Perm.